Tag: cebu pacific
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Service Recovery Insights From My Single Cebu Pacific Flight Cancellation And Rerouting (Part II)
(How a well known company missed an opportunity to recover a tarnished reputation. The backstory for this insight can be found here.) First, this is from my experience and I make no sweeping generalisations. Second, I do acknowledge the company’s good intentions in venturing low cost flights to and from our notorious place. I’ve praise…
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How to fly with Cebu Pacific and not get angry at cancellations: You don’t (Part I)
(This is a two part post, the first one recounting my experience and the second, an insight into the Service Recovery protocol of the company) Backstory: I arrived at NAIA Terminal 3 on October 7, 2018, 2 hours 30 minutes early for my 2PM Manila- General Santos City Cebu Pacific flight 5J 997. I only…