Tag: business insights
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Service Recovery Insights From My Single Cebu Pacific Flight Cancellation And Rerouting (Part II)
(How a well known company missed an opportunity to recover a tarnished reputation. The backstory for this insight can be found here.) First, this is from my experience and I make no sweeping generalisations. Second, I do acknowledge the company’s good intentions in venturing low cost flights to and from our notorious place. I’ve praise…