Tag: cancellations
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How to fly with Cebu Pacific and not get angry at cancellations: You don’t (Part I)
(This is a two part post, the first one recounting my experience and the second, an insight into the Service Recovery protocol of the company) Backstory: I arrived at NAIA Terminal 3 on October 7, 2018, 2 hours 30 minutes early for my 2PM Manila- General Santos City Cebu Pacific flight 5J 997. I only…